Refund Policy for Digital Products

Thank you for shopping at Btaba.com. We take pride in providing high-quality digital products, including WordPress GPL-licensed themes and plugins. As these are intangible goods, our refund policy for digital products is as follows.

Refund Eligibility

Technical Issues: If you encounter technical issues with the digital product that prevent it from functioning as advertised, please contact our support team within 7 days from the date of purchase. We will work with you to resolve the issue or provide a full refund if a resolution cannot be reached.

Duplicate Purchases: If you accidentally purchase the same digital product more than once, please inform our support team within 7 days from the purchase date. We will refund the duplicate purchase amount upon verification.

Non-Refundable Scenarios

Change of Mind: We do not offer refunds for digital products based on a change of mind or if you no longer need the product.

Access to Digital Downloads: Once a digital product is downloaded, we cannot issue a refund. This policy is in place to protect against unauthorized use or distribution.

How to Request a Refund

To request a refund for eligible cases, please follow these steps:

Contact Us: Send an email to support@btaba.com email with your order details, including the order number, product name, and the reason for the refund request. Or then you can open a support ticket from your account.

Verification: Our support team will review your refund request to determine if it meets the eligibility criteria.

Refund Processing: If your refund request is approved, we will process the refund within 5 business days۔ The refund will be issued to the original payment method used for the purchase.

Contact Us

If you have any questions or concerns about our refund policy for digital products, please contact us at: